BLDPROOF ("we," "us," or "our") operates bldproof.com and the BLDPROOF platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service. By using BLDPROOF, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us and information generated as you use our Service:
- Account information: Name, business name, email address, phone number, and trade/industry when you create an account
- Billing information: Payment details processed securely through Stripe. We do not store credit card numbers on our servers
- Business data: Customer names, phone numbers, and job information you upload or enter into the platform
- Usage data: How you interact with the Service, features used, pages visited, and actions taken within the platform
- Communications: Messages you send to us and records of SMS messages sent through our platform
- Device information: IP address, browser type, operating system, and referring URLs
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the BLDPROOF Service
- Send SMS review requests, follow-ups, and notifications on your behalf to your customers
- Process payments and manage your subscription
- Send you service-related communications, updates, and security alerts
- Respond to your comments, questions, and customer support requests
- Monitor and analyze usage patterns to improve our Service
- Comply with legal obligations and enforce our Terms of Service
SMS and Text Messaging
BLDPROOF sends SMS messages on behalf of contractors to their customers. These messages include review requests, follow-up reminders, missed call replies, referral requests, and estimate follow-ups.
- SMS messages are sent only to customers whose phone numbers are provided by the contractor using our Service
- Contractors are responsible for obtaining proper consent from their customers before adding them to the platform
- Recipients can opt out of SMS messages at any time by replying STOP
- Message and data rates may apply to recipients
- We comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines
How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
- Service providers: Trusted third parties that help us operate our Service, including Twilio (SMS delivery), Stripe (payments), Supabase (database), and Netlify (hosting)
- Legal requirements: If required by law, court order, or government authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
- With your consent: For any other purpose with your explicit consent
Your Customers' Data
When you add customer information to BLDPROOF, you are acting as the data controller for that information. We process it solely on your behalf as a data processor. You are responsible for:
- Ensuring you have the right to share your customers' contact information with us
- Providing appropriate disclosures to your customers about how their information is used
- Honoring any opt-out or data deletion requests from your customers
Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. Customer data you upload is retained until you delete it or close your account. We may retain certain information as required by law or for legitimate business purposes.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encrypted storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
We use cookies and similar tracking technologies to operate our Service, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling them may affect Service functionality.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at support@bldproof.com.
Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@bldproof.com
- Website: bldproof.com
- Address: Tampa, FL