These Terms of Service ("Terms") govern your use of the BLDPROOF platform and website operated by BLDPROOF ("we," "us," or "our"). By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
The Service
BLDPROOF provides a reputation management and marketing automation platform for home service contractors. The Service includes review generation, missed call text-back, referral automation, estimate follow-up, and related features accessed via bldproof.com.
Account Registration
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access
- Ensuring your account information remains current and accurate
You must be at least 18 years old to create an account. Accounts may not be transferred without our written consent.
Acceptable Use
You agree to use the Service only for lawful purposes. You may not:
- Send SMS messages to individuals who have not consented to receive them or who have opted out
- Use the Service to send spam, unsolicited communications, or deceptive messages
- Upload false, misleading, or fabricated customer data
- Attempt to manipulate or fake reviews on Google, Angi, or any other platform
- Reverse engineer, copy, or create derivative works of our software
- Use the Service in any way that violates applicable laws, including the TCPA, CAN-SPAM Act, or CTIA guidelines
- Resell or sublicense the Service without our written consent
- Attempt to gain unauthorized access to our systems or other users' accounts
SMS Messaging Compliance
By using BLDPROOF's SMS features, you represent and warrant that:
- You have obtained proper consent from all individuals whose phone numbers you add to the platform
- You will honor all opt-out requests (STOP replies) promptly
- Your use of our SMS features complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable state laws
- You will not use our platform to send messages that are deceptive, fraudulent, or harassing
You are solely responsible for compliance with all applicable laws governing your SMS communications. BLDPROOF is a technology platform and is not responsible for the content of messages you choose to send or your compliance with applicable laws.
Subscription and Billing
BLDPROOF offers paid subscription plans billed monthly. By subscribing, you authorize us to charge your payment method on a recurring basis.
- Free trial: New accounts receive a 14-day free trial with no credit card required. After the trial period, you must subscribe to continue using paid features
- Billing: Subscriptions are billed monthly in advance. Your subscription renews automatically unless cancelled
- Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months
- Price changes: We will provide at least 30 days notice of any price changes
- Failed payments: If payment fails, we may suspend your account until payment is resolved
Data and Privacy
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of all customer data you upload to BLDPROOF. You grant us a limited license to process that data solely to provide the Service.
Intellectual Property
All content, software, and technology comprising the BLDPROOF platform is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology beyond what is necessary to use the Service.
Third-Party Services
The Service integrates with third-party platforms including Twilio, Stripe, Supabase, Google, and others. Your use of these integrations is subject to those providers' terms of service. We are not responsible for the availability, accuracy, or actions of third-party services.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES. WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee specific results from using the Service, including any particular number of reviews, leads, or revenue.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLDPROOF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE CLAIM.
Indemnification
You agree to indemnify and hold harmless BLDPROOF and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or violation of any third party's rights.
Termination
We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or for any other reason with reasonable notice. You may terminate your account at any time by cancelling your subscription and contacting us. Upon termination, your right to use the Service ends immediately.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Hillsborough County, Florida.
Changes to Terms
We may update these Terms at any time. We will notify you of material changes via email or a notice within the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Contact us at:
- Email: support@bldproof.com
- Website: bldproof.com
- Address: Tampa, FL